Introduction
Lifeline Health Care Diagnostic Center ("we", "us", or "our") operates a NABL-accredited diagnostic centre located at C-2, Block C, Sector 12, Noida, Uttar Pradesh 201301. We are committed to protecting your privacy and handling your personal and health-related data responsibly.
This Privacy Policy explains what information we collect, how we use it, whom we share it with, and the choices you have regarding your data when you visit our website, book a test, visit our centre, or use our home sample collection service.
Information We Collect
We may collect the following categories of information when you interact with our services:
- Personal details such as your name, age, gender, contact number, email address, and residential address.
- Health and medical information required for diagnostic testing, including test prescriptions, medical history shared by you, and test results.
- Booking details including preferred date, time, selected tests or packages, and home collection address.
- Payment-related information processed through secure third-party payment gateways. We do not store full card or UPI credentials on our servers.
- Technical data such as IP address, browser type, device information, and website usage patterns collected through cookies and analytics tools.
How We Use Your Information
- To schedule appointments, process test bookings, and arrange home sample collection.
- To perform diagnostic tests, generate reports, and deliver results via SMS, email, or our online portal.
- To communicate with you regarding appointments, reports, follow-ups, and service-related updates.
- To comply with applicable laws, regulatory requirements, and quality accreditation standards.
- To improve our website, services, and customer experience through analytics and feedback.
- To send health awareness content or promotional offers, only where you have given consent.
Sharing of Information
We do not sell your personal or health information. We may share your data only in the following circumstances:
- With referring doctors or healthcare providers, when authorised by you or required for your care.
- With accredited partner laboratories or radiology facilities, strictly for performing authorised diagnostic services.
- With payment processors and technology service providers who assist in operating our website and booking systems, under confidentiality obligations.
- When required by law, court order, or government/regulatory authorities.
Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Access to patient records is restricted to authorised personnel only. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal and medical records for as long as necessary to provide our services, meet legal and regulatory obligations, and maintain accurate diagnostic history as required under applicable healthcare guidelines.
Your Rights
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for marketing communications at any time.
- Raise concerns or complaints regarding how your data is handled by contacting us directly.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyse traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.
Third-Party Links
Our website may contain links to third-party websites such as payment gateways or map services. We are not responsible for the privacy practices of those external sites and encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at info@lifelinehealthcare.in or call +91 8285911015. You may also visit us at C-2, Block C, Sector 12, Noida, Uttar Pradesh 201301.